The question comes up early and rarely gets a straight answer, because the advertised price is almost never the real cost. Here is what to add up.
The two pricing models
Per user. You pay a monthly amount for each person with a login. This is the dominant model among international vendors.
Flat. You pay one amount for the company, whatever the headcount.
The difference looks like accounting. It isn't.
Why per-user billing is a problem here
A CMMS only works if people put data into it. Per-user pricing turns every additional user into an expense — which mechanically pushes you to restrict access.
What that produces on the floor: two or three accounts shared by the whole team. Jobs get logged under somebody else's name, the audit trail disappears, and the history becomes useless for an inspection. You paid for a system of record and got a shared notebook.
The problem is worse on an industrial site than in an office, because the people who notice faults — operators, shift leads, contractors — vastly outnumber the people who fix them. Charging per head taxes the one behaviour you most want to encourage.
That is the reasoning behind MainteNeat's model: one price for the whole company, plus a QR route that needs no account at all. Adding a technician does not change the bill.
The costs nobody counts
Setup. Taking your existing files, loading the equipment and the parts, training the team. That is real work, and a vendor who advertises it at zero is either charging for it elsewhere or not doing it. In MainteNeat it is a one-off fee, quoted per site, on top of the subscription.
Currency. A subscription priced in euros or dollars exposes you to exchange movement and complicates the accounts. An invoice in dirhams is one less thing to watch.
Support. Time zone and language stop being details when a line is down. Support that replies the next morning European time is not the same product as support you can reach during your shift.
The cost of leaving. Ask before signing, not after: in what format do you get your data back, and what does that cost?
The order of magnitude
MainteNeat is quoted rather than listed. What you pay depends on the number of machines, the size of the maintenance team and the number of sites — and we would rather not publish a figure we would then have to correct. Tell us what you are working with and we will come back with one.
Competing products do publish prices, but they change often and depend on user count. Our comparison page lists them while stating explicitly that these are published figures needing confirmation with each vendor — it is an exercise to redo when you actually decide, not a number to copy.
The calculation that matters
Compare the full annual cost — subscription, setup, any currency exposure — against one thing: the cost of a single unplanned day of downtime on your most critical machine.
For most industrial sites that ratio makes an argument about a few hundred dirhams a month fairly secondary. The real question is not the price of the software. It is whether it will get used — because a CMMS nobody fills in costs exactly what it costs and returns nothing.